Fees: P140.00 (Birth, Marriage, Death) / P195.00 (Certificate of No Marriage Record - CENOMAR)
Forms: Color-coded Application Form (AF) White - Birth, Pink - Marriage, Yellow - Death, Green - CENOMAR
Processing Time: within 1 hour after payment (for documents available in the database) / 4 working days (CENOMAR)
Person In Charge: Serbilis Outlets - Information Marshals, Screeners, Request Service Officers, Collecting Officers, Releasing Clerk, Care Officers, Outlet Supervisors, Outlet Managers (Metro Manila and Field Outlets)
What are the Requirements:
- Accomplished Application Form.
- For Birth Certificate Application Only:
- Valid ID is required for both the owner and requester of document.
- Authorization letter and ID of the document owner together with the ID of the requester are required if the requester is not of the following:
- document owner;
- direct descendant;
- legal guardian/institution in-charge, if minor.
How to Avail of the Service:
|Step||Applicant/ Client||Service Provider||*Duration of Activity||Person In-Charge||Fees||Form|
|1||Gets AF and Queue Number from the Information Marshal and fill-out the required information||Distributes the AF and provides the client with the queue number||1 minute||Information Marshal||AF|
|2||Proceeds to the Screener||Screens the AF to check if information is complete, consistent and readable. Stamps AF with "For Payment"||3 minutes||Screener||AF/Q#|
|3||Pays to the Cashier/ Collecting Officer||Issues OR and stamps OR for the date and time of the release||5 minutes||Cashier/ Collecting Officer||P140.00 (Birth, Marriage, Death)||AF|
|P195.00 (Certificate of No Marriage Record)|
|Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch)||Converted request||within 1 hour after payment||Request Service Officer|
|Unconverted request||12 working days|
|Annotated request||12 working days|
|Authentication request||within 1 hour after payment|
|CENOMAR||3 working days|
|4||Proceeds to the Releasing Area||Releases requested documents to the clients||3 minutes||Releasing Clerk|
|5||Proceeds to Public Assistance and Complaints Desk (PACD) if there are queries about the requested document||Attends to the queries of the client||variable||Care Officer/ Outlet Supervisor/ Outlet Manager||AF|
|END OF TRANSACTION|
* Waiting time is excluded in all processes.
LIST OF VALID I.D'S
- Office/ Company I.D.;
- School I.D (unexpired);
- Professional License;
- Senior Citizen's I.D.;
- Drivers License;
- NBI Clearance;
- Police Clearance I.D.;
- TIN Card.;
- PhilPost I.D.;
- Voter's I.D.;
- PWD I.D.;
We are OPEN! Monday-Friday (7am-5pm)
- No Noon Break!
- All clients within the premises after 4:00pm will still be served.