Citizens Charter 2018

Fees: P155.00 (Birth, Marriage, Death) / P210.00 (Certificate of No Marriage Record - CENOMAR)
Forms: Color-coded Application Form (AF) White - Birth, Pink - Marriage, Yellow - Death, Green -  CENOMAR
Processing Time: within 1 hour after payment (for documents available in the database) / 4 working days (CENOMAR)
Person In Charge: Serbilis Outlets - Information Marshals, Screeners, Request Service Officers, Collecting Officers, Releasing Clerk, Care Officers, Outlet Supervisors, Outlet Managers (Metro Manila and Field Outlets)
What are the Requirements: 
  1. Accomplished Application Form.
  2. For Birth Certificate Application Only: 
             - Valid ID is required for both the owner and requester of document. 
             - Authorization letter and ID of the document owner together with the ID of the requester are required if the requester is not of the following: 
  • document owner;
  • parent;
  • spouse;
  • direct descendant;
  • legal guardian/institution in-charge, if minor.
How to Avail of the Service:  
Step Applicant/ Client Service Provider *Duration of Activity Person In-Charge Fees Form
1 Gets AF and Queue Number from the Information Marshal and fill-out the required information Distributes the AF and provides the client with the queue number 1 minute Information Marshal   AF
2 Proceeds to the Screener Screens the AF to check if information is complete, consistent and readable. Stamps AF with "For Payment" 3 minutes Screener   AF/Q#
3 Pays to the Cashier/ Collecting Officer Issues OR and stamps OR for the date and time of the release 5 minutes Cashier/ Collecting Officer P140.00 (Birth, Marriage, Death)  AF
P195.00           (Certificate of No Marriage Record)
  Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch) Converted request within 1 hour  after payment Request Service Officer    
Unconverted request 12 working days
Annotated request 12 working days
Authentication request within 1 hour after payment
CENOMAR 3 working days
4 Proceeds to the Releasing Area Releases requested documents to the clients 3 minutes Releasing Clerk    
5 Proceeds to Public Assistance and Complaints Desk (PACD) if there are queries about the requested document Attends to the queries of the client variable Care Officer/ Outlet Supervisor/ Outlet Manager   AF

 * Waiting time is excluded in all processes.


  • Office/ Company I.D.;
  • School I.D (unexpired);
  • SSS/GSIS/PAG-IBG/Philhealth;
  • Professional License;
  • Senior Citizen's I.D.;
  • Drivers License;
  • Passport;
  • NBI Clearance;
  • Police Clearance I.D.;
  • TIN Card.;
  • PhilPost I.D.;
  • Voter's I.D.;
  • PWD I.D.;

We are OPEN! Monday-Friday (7am-5pm)

  • No Noon Break!
  • All clients within the premises after 4:00pm will still be served.