Fees: P155.00 (Birth, Marriage, Death) / P210.00 (Certificate of No Marriage Record - CENOMAR)
Forms: Color-coded Application Form (AF) White - Birth, Pink - Marriage, Yellow - Death, Green - CENOMAR
Processing Time: within 1 hour after payment (for documents available in the database) / 4 working days (CENOMAR)
Person In Charge: Serbilis Outlets - Information Marshals, Screeners, Request Service Officers, Collecting Officers, Releasing Clerk, Care Officers, Outlet Supervisors, Outlet Managers (Metro Manila and Field Outlets)
What are the Requirements:
- Accomplished Application Form.
- For Birth Certificate Application Only:
- Valid ID is required for both the owner and requester of document.
- Authorization letter and ID of the document owner together with the ID of the requester are required if the requester is not of the following:
- document owner;
- parent;
- spouse;
- direct descendant;
- legal guardian/institution in-charge, if minor.
How to Avail of the Service:
| Step | Applicant/ Client | Service Provider | *Duration of Activity | Person In-Charge | Fees | Form |
| 1 | Gets AF and Queue Number from the Information Marshal and fill-out the required information | Distributes the AF and provides the client with the queue number | 1 minute | Information Marshal | AF | |
| 2 | Proceeds to the Screener | Screens the AF to check if information is complete, consistent and readable. Stamps AF with "For Payment" | 3 minutes | Screener | AF/Q# | |
| 3 | Pays to the Cashier/ Collecting Officer | Issues OR and stamps OR for the date and time of the release | 5 minutes | Cashier/ Collecting Officer | P140.00 (Birth, Marriage, Death) | AF |
| P195.00 (Certificate of No Marriage Record) | ||||||
| Forwards request for processing (Encoding, Printing, Sorting, Releasing documents to the Releasing Clerk (by batch) | Converted request | within 1 hour after payment | Request Service Officer | |||
| Unconverted request | 12 working days | |||||
| Annotated request | 12 working days | |||||
| Authentication request | within 1 hour after payment | |||||
| CENOMAR | 3 working days | |||||
| 4 | Proceeds to the Releasing Area | Releases requested documents to the clients | 3 minutes | Releasing Clerk | ||
| 5 | Proceeds to Public Assistance and Complaints Desk (PACD) if there are queries about the requested document | Attends to the queries of the client | variable | Care Officer/ Outlet Supervisor/ Outlet Manager | AF | |
| END OF TRANSACTION | ||||||
|
* Waiting time is excluded in all processes. |
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LIST OF VALID I.D'S
- Office/ Company I.D.;
- School I.D (unexpired);
- SSS/GSIS/PAG-IBG/Philhealth;
- Professional License;
- Senior Citizen's I.D.;
- Drivers License;
- Passport;
- NBI Clearance;
- Police Clearance I.D.;
- TIN Card.;
- PhilPost I.D.;
- Voter's I.D.;
- PWD I.D.;
We are OPEN! Monday-Friday (7am-5pm)
- No Noon Break!
- All clients within the premises after 4:00pm will still be served.