Release Date:
We, the Philippine Statistics Authority, commit to deliver relevant and reliable statistics, efficient civil registration services and inclusive identification system to our clients and stakeholders.
We adhere to the United Nation’s Fundamental Principles of Official Statistics in the production of quality general-purpose statistics.
We commit to deliver efficient civil registration services and inclusive identification system in accordance with the laws, rules and regulations, and other statutory requirements.
We endeavor to live by the established core values of the PSA and adopt the appropriate technology in the development of our products and delivery of services to ensure customer satisfaction.
We commit to continually improve the effectiveness of our Quality Management System towards equitable development for improved quality of life for all.
The PSA shall:
- Serve as central statistical authority of the Philippine government on primary data collection
- Prepare and conduct periodic censuses on population, housing, agriculture, fisheries, business, industry, and other sectors of the economy;
- Collect, compile, analyze, abstract and publish statistical information relating to the country’s economic, social, demographic and general activities and condition of the people;
- Prepare and conduct statistical sample surveys on all aspects of socioeconomic life including agriculture, industry, trade, finance, prices and marketing information, income and expenditure, education, health, culture, and social situations for the use of the government and the public;
- Carry out, enforce and administer civil registration functions in the country as provided for in Act 3753, the Law on Registry of Civil Status;
- Collaborate with departments of the national government including GOCCs and their subsidiaries in the collection, compilation, maintenance and publication of statistical information, including special statistical data derived from the activities of those departments, corporations and their subsidiaries;
- Promote and develop integrated social and economic statistics and coordinate plans for the integration of those statistics, including the national accounts;
- Develop and maintain appropriate frameworks and standards for the collection, processing, analysis and dissemination of data;
- Coordinate with government departments and local government units (LGUs) on the promotion and adoption of statistical standards involving techniques, methodologies, concepts, definitions and classifications, and on the avoidance of duplication in the collection of statistical information;
- Conduct continuing methodological, analytical and development activities, in coordination with the PSRTI, to improve the conduct of censuses, surveys and other data collection activities;
- Recommend executive and legislative measures to enhance the development of the statistical activities and programs of the government;
- Prepare, in consultation with the PSA Board, a Philippine Statistical Development Program (PSDP);
- Implement policies on statistical matters and coordination, as directed by the PSA Board
- Perform functions necessary to carry out the purposes of RA 11055, and;
- Perform other functions as may be assigned by the PSA Board and as may be necessary to carry out the purposes of RA 10625.
- Statistical Information Services
- Library services for walk-in clients
- Telephone research/data requests
- Data services for online requests/download of available data posted in the agency's website
- Official data requests for statistics and other data not available for download/request for special tabulations of PUF.
- Civil Registration Services
- Copy issuance of civil registry documents for walk-in-clients-Serbilis Outlets
- Provision of Information re: Online applications for copy issuance of civil registry documents through the internet/web and birth certificate delivery through requests
- Copy issuance through Batch Request Query System (BREQS)
- Issuance of Certificate of Registration of Authority to Solemnize Marriage (CRASM)
- Public assistance/counselling on civil registration matters.
- Annotation of Civil Registry Documents (Decentralized Copy Annotation Program for RA 9048, RA 10172 and Supplemental Report)
- Philippine Identification System
| Step | Applicant/Client | Service Provider/ SOCD |
Processing
Time (Under
Normal
Circumstances)
|
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| Library Services Walk-In-Research | ||||||
| 1 |
Accomplishes the Researcher's Logbook. Indicate the data to be researched.
|
Evaluates the data to be researched. Provide books/publications, if available. Otherwise, refer the researcher to other agencies where the requested publications may be secured. | 2 Minutes |
Statistical Staff/ Information Officer
|
None | Researcher's Logbook |
| 2 | Looks for a vacant seat at the Library. | Requests the researcher to fill-in the Client Service Form (Library Services) if the data to be researched are available. | 1 minute | Statistical Staff/ Information Officer | None | Client Service Form (Library Services) |
| Borrowing Books/Publications | ||||||
| 1 | Accomplishes the Borrower's Logbook indicating his/her name, name/title of the publication, date borrowed, address, sign and presents Valid ID. | Evaluates if the logbook is completely filled up. Give the publication to the researcher and inform him/her when it should be returned. | 2 minutes | Statistical Staff/ Information Officer | None | Researcher's Borrower's Logbook |
| 2 | Researcher brings home the publications | |||||
| Returning Borrowed Books/Publications | ||||||
| 1 | Returns the books/publications borrowed to the Statistical Staff assigned at the Library. |
Inspects the books/ publications returned. Indicates the date when the publication was returned.
|
2 minutes | Statistical Staff/ Information Officer | None | Researcher's Borrower's Logbook |
| 2 | Waits for his/her identification card. | Returns the ID to the researcher. | 1 minute |
Statistical Staff/ Information Officer |
None | |
| Telephone Research | ||||||
| 1 | Identify oneself and give the name of your school/office and the purpose of the research. | Writes the researcher's name, school/office and the requested data in the Researcher’s Control Form. | 2 minutes | Statistical Staff/ Information Officer | None | Researcher's Control Form |
| 2 | Requests for the needed data. | Dictates on the phone the requested data, if readily available. Otherwise, advise the caller to call back after 5 minutes. (Note: The Library is allowed to give a maximum of three data/figures through telephone.) | 5 minutes | Statistical Staff/ Information Officer | None | |
|
DATA REQUESTS (Other than Library Services)
Online/Internet (www.psa.gov.ph and rsso05.psa.gov.ph)
|
||||||
| 1 | Asks for the website address of PSA RSSO V. | Provides the website address of PSA-RSSO V. | 1 minute | Statistical Staff/ Information Officer | None | |
| 2 | Connect to www.psa.gov.ph or www.rsso05.psa.gov.ph and click available (free) downloads for statistical releases/data by sector. | |||||
| Official Data Requests And Other Data Not Available for Download | ||||||
| 1 | Write/e-mail official letter-request addressed to the Regional Director or Provincial Statistics Officer (RD or PSO). | Evaluates requested data. If the data is with soft copy, provide/send thru email. If in hard copy, provide the requested data. | Variable | Statistical Staff/ Information Officer | None | Communication Monitoring Report |
| 2 | Brings CD for duplication of data or photocopy the needed data. | Copy the data to CD or give the publication for photo copying outside. (Follow steps in Borrowing and Returning Borrowed Publications.) | Variable | Statistical Staff/ Information Officer | None | Borrower's Logbook |
| Official Data Requests for Special Tabulations | ||||||
| 1 | Asks how to requests for special tabulations. |
Provides information on how to avail special tabulations.
|
1 minute |
Statistical
Staff
|
None | |
| 2 | Write/e-mail official letter-request addressed to the National Statistician thru the Regional Director | Endorses request to CO | Variable | Information Officer/Subject Matter Specialists | Variable | |
| Bookshoppe Services | ||||||
| 1 | Register at office logbook located at Public Assistance and Complaint's Desk (PACD) and present valid ID. | Assists client in registering on the logbook and endorses client to a statistical staff. | 2 minutes | Officer-in-Charge (PACD) | None | |
| 2 | Secure and fill-out a Subscription Form and purchase a publication/CD-ROM |
Assess availability of publication/CD-ROM.
If available, provide the publication/CD-ROM and issue official receipt. If CD-ROM is purchased, also issue Terms of Use.
|
5 Minutes |
Statistical
Staff
|
(See Order/
Subscription
Form)
|
Subscription
Form
|
| END OF TRANSACTION | ||||||
COPY ISSUANCE OF CIVIL REGISTRY DOCUMENTS FOR WALK-IN CLIENTS - SERBILIS OUTLETS
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| By Type of Requester |
PSA Civil Registry System Outlet – Legazpi City (CRS Outlet / RSSO V, 2nd Floor Albay Capitol Annex 1, Old Albay District, Legazpi City) |
| 1. Principal (Document Owner) | |
| Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| 2. Authorized Representative | |
|
Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: For authorization letter/Special Power of Attorney received from abroad, document owner should provide a scanned/photocopy of passport as valid ID. |
Document owner (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Valid Identity Document (ID) of the authorized representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
|
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements:
1) written in a clean sheet of paper; and should be dated 2) indicates the type of document, the number of copies and the specific details of the document to be requested; and 3) bears the fresh signature of the document owner that matches his/her ID. |
Document owner |
| 3. Immediate Family of the Document Owner: Spouse (Husband/Wife), Direct Descendant (Son/Daughter), and Biological or Legal Parent (Father/Mother) | |
| Valid Identity Document (ID) of requesting immediate family of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATUREand issued by an official authority (1 original and 1 photocopy) | Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
| 4. Special Cases Clients | |
| 4.1 Guardian of a document owner who is a minor or below 18 years of age. | |
|
Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/ or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1. Barangay Certification that the minor is in the custody of the requesting party/guardian (1 original) 2. School ID/Report Card of the minor that indicates the name of the requester as Guardian (1 original and 1 photocopy |
Clerk of the appropriate Court that rendered the decision. Lawyer/Notary Public. Office of the Barangay where the Guardian currently resides. Educational institution recognized by the Department of Education. |
| Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
|
4.2 Nearest of Kin of a deceased person (Brothers/sisters/Grandparents/Uncles/Aunts) |
|
|
Duly notarized Affidavit of Kinship ( 1 original) narrating facts of being the nearest surviving relative of the deceased. |
Lawyer/Notary Public |
| Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, PhilPost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
| 5. Priority Clients | |
| 5.1 Senior Citizen requesting for his/her own document, spouse, parents and son/daughter | |
| Senior Citizen’s ID Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) | Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) |
| 5.2 Physically Challenged Clients/PWDs requesting for his/her own document, spouse, parents and son/daughter | |
| PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) | National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health. |
| 5.3 Pregnant Woman requesting for her own document, spouse, parents and son/daughter | |
| Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by the official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
| 5.4 Registered OFW | |
| Certification from DOLE or any other documents to prove as an OFW | DOLE |
| Valid Identity Document (ID) of the OFW complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by the official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP, OWWA) |
|
6. First-Time Job Seeker (RA 11261) Reminder: Request for a copy issuance of birth certificate/marriage certificate cannot be delegated to a representative and can only be availed once |
|
| Duly signed Barangay Certification from his/her place of residence (1 original copy) | Punong barangay or his/her authorized officer |
| Oath of Undertaking executed by the first-time job seeker (1 original and 1 photocopy) | Office of the Barangay where the First-Time Job Seeker currently resides |
| Valid Identity Document (ID) of the first-time job seeker complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Educational Institutions (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP) |
| Step | Applicant/Client | Service Provider/ SOCD |
Processing
Time (Under
Normal
Circumstances)
|
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 |
Present the CRS Appointment Slip (printed or digital copy ) to the Information Marshall or security guard for validation purposed. |
Advises the clients to fill-out the required info in the AF
and slip, then proceed to Info Marshall/Security Guard
|
1 Minute
|
Information
Marshall/
Security Guard
|
None |
AF and Priority
Lane Slip
|
|
*Senior Citizens, Pregnant Women, Persons with Disability (PWD), Lactating Mothers, Registered OFWs and clients with PhilSys ID, shall request for priority lane slip at Info. Marshall |
Distributes the AF and provides short briefing
|
5 Minutes |
Information
Marshall/
Security Guard
|
AF | ||
|
Gets an Application Form-Birth, Death, Marriage, CENOMAR and Queue Ticket Number (QTN) from the Information Marshall booth and fills-out the required information in PRINTED LETTERS |
Checks and screens the filled-out AF and necessary requirements of client and gives queue number |
2 minutes | Screener | |||
| 2 |
Waits for the queue number and proceeds to any vacant payment window to pay at the Cashier/ Collecting Officer
Regular clients – Windows 2 and 3 Priority clients – window 1 |
Assists client's request, issues Official Receipt, and briefs the client about the document requested and the requirements needed. Return the ID(s) and/or authorization letter/SPA to the requester as it will be presented and submitted to the Releasing Officer prior to the issuance of the document requested. |
5 minutes |
Cashier/
Collecting
Officer
|
P 155.00 per copy for Birth/Death Marriage Certificate Breakdown: Processing Fee: - Php 125.00 Documentary Stamp Tax - Php 30.00 |
AF |
| Forwards request for processing (Encoding, Printing, Barcoding and Sorting) |
1 hour to 2
hours: (Birth,
Death and
Marriage
Certificate)
4 days:
(CENOMAR/
CEMAR)
|
Request Service
Officer
|
||||
| 3 | Waits for the processed document and proceeds to the releasing area | Releases document/s to the client with the complete requirements | 3 minutes | Releasing Clerk | None |
AF and ID
(Kindly refer to the
requirements
above)
|
| 4 | Proceeds with the Public Assistance Desk/ CARE Officer window if there are queries about the requested document | Attends to the queries/concerns of the clients | Variable | Public Assistance Desk Officer/ CARE Officer/ Outlet Supervisor | None | |
| END OF TRANSACTION | ||||||
1. Access to the Internet
2. Log on to www.psaserbilis.com.ph and enroll/ accept terms and conditions for online transactions
3. Fill up online requester's information and contact details
4. Follow online instructions for payment and other details
5. Per reference to PD 603 and in compliance with Rule IV of the Implementing Rules and Regulations of Republic Act 10173 also known as “Data Privacy Act of 2012”, application for Birth Certificates shall be provided with:
- Valid identification (ID) card/identity document is required for both owner and requester of document. Only the following are authorized to receive birth documents:
a. Document Owner d. His/ Her Direct Descendant
b. His/ Her Parent e. Legal Guardian, if minor
c. His/ Her Spouse
- If the document owner is a minor, only his/ her parent or guardian can authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/ declaration of guardianship must be presented.
- All requests for Civil Registration Documents including Death, Marriage and CENOMAR/CEMAR are likewise treated confidential, hence, valid identification (ID) card/identity document is required for both owner and requester of document.
How to Avail of the Service:
| Step | Applicant/Client | Service Provider: E-Census/Courier Service Staff | Processing Time (Under Normal Circumstances) |
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 |
Log on to www.psaserbilis.com.ph
|
Advises the clients to fill-out the required info in the AF and slip, then proceed to Window 1.
|
Variable |
|
|
|
| 2 | After carefully reading the information, accepts terms and conditions for online transaction and fill out requester's information | Automated Transaction | Variable | None | ||
| 3 | Prints a copy of the Acknowledgement Form or the Notification Receipt and proceed to the bank or designated payment centers | Accepts payment | 15 minutes | Designated Banks or payment centers |
P330.00 for Birth/Marriage/ Death Certificates P430.00 for CENOMAR |
Printed copy of the Acknowledgement Form |
| Pays to the bank/designated payment centers/charged to credit card for foreign requests; fills out bank payment slip [PSA SERBILIS (UNYSIS) account], and indicate requester's name, reference number (Acknowledgement Form); keeps bank's validated transaction slip | ||||||
| 4 | Waits for the delivery of the requested document/s; presents valid ID (owner or requester of document) | Processes requests and forwards requested documents to forwarder/courier for delivery |
5-9 working days for Birth, Marriage, Death Certificates 11-15 days for CENOMAR |
PSA SERBILIS service agents; service staff | ||
| END OF TRANSACTION | ||||||
2. Transmittal List
3. BREQS Data File
4. Corresponding Payment
How to Avail of the Service:
| Step | Applicant/Client/BREQS Partner | Service Provider/CRS-Legazpi Outlet |
Processing
Time (Under
Normal
Circumstances)
|
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 | BREQS user screens AF, accepts payments, issues Acknowledgement Slip and encodes application details. Batches the application forms; Submits complete requirements |
Receives the diskette/flash drive containing the BREQS data file; Transmittal List and the Batch Submission Slip; Inspects completeness of requirements
|
30 minutes |
BREQS Coordinator | Variable | Transmittal List and Batch Submission Slip |
| 2 | Pay to the Cashier/ Collecting Officer at the Servicing Outlet. | Prints OR and indicate in the Batch Submission Slip the date of release | 1 day | Cashier/ Collecting Officer |
P155 + per copy for Birth/ Marriage/ Death Certificates P210 + per copy for CENOMAR + designated local fees / charges based on approved Local Ordinance Policy of BREQS partner |
|
| 3 | Waits for the requested document to be processed as indicated on the date of release | Encodes and Processes Batch Requested Document | 4 days (If peak season - 7 days) | Request Service Officer |
|
|
| 4 | Proceeds to the Servicing Outlet on the indicated date of release | Releases Batch results and OR to the BREQS user |
1 hour |
Public Assistance Counter Desk Officer/ Releasing Clerk | ||
| END OF TRANSACTION | ||||||
Who May Avail of the Service: General Public
What are the Requirements: Completely Filled-out Application (AF) Birth/Death/Marriage) accomplished in PRINTED LETTERS
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Basic Requirement for all types of Requesters | |
|
Certified true photocopy of the birth/death/marriage certificate issued by the Local Civil Registry Office (LCRO) with fresh signature of the issuing officer, no erasures or any signs of tampering (1 copy) |
City/Municipal Civil Registry Office where the event has taken place and has been registered. |
| Additional Requirements by Type of Requester |
PSA Civil Registry System Outlet - Legazpi City 2nd Floor Albay Capitol Bldg. Annex 1, Old Albay District, Legazpi City |
| 1.Principal (Document Owner) | |
|
Valid Identity Document (ID) complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 2. Authorized Representative | |
|
Valid Identity Document (ID) of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) Reminder: For authorization letter/Special Power of Attorney (SPA) received from abroad, document owner should provide a scanned/photocopy of passport as valid ID. |
Document owner (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Valid Identity Document (ID) of the authorized representative complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
|
Authorization letter or duly notarized Special Power of Attorney (1 original) complying with the following requirements: 1) written in a clean sheet of paper; and should be dated 2) indicates the type of document, the number of copies and the specific details of the document to be requested; and 3) bears the fresh signature of the document owner that matches his/her ID. |
Document owner |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 3. Immediate Family of the Document Owner: Spouse (Husband/Wife), Direct Descendant (Son/Daughter), Biological or Legal Parent (Father/Mother) | |
| Valid Identity Document (ID) of requesting immediate family of the document owner complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 4. Special Cases Clients | |
| 4.1 Guardian of document owner who is a minor or below 18 years of age. | |
|
Court decision assigning the requester as legal guardian (1 original and 1 photocopy) and/or; Duly notarized Affidavit of Guardianship (1 original) supported by any of the following: 1. Barangay Certification that the minor is in the custody of the requesting party/guardian (1 original) 2. School ID/Report Card of the minor that indicates the name of the requestter as Guardian (1 original and 1 photocopy) |
Clerk of the appropriate Court that rendered the decision Lawyer/Notary Public Office of the Barangay where the Guardian currently resides Educational institution recognized by the Department of Education. |
| Valid Identity Document (ID) of the Guardian complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 4.2 Nearest of kin of a deceased person (Brothers/Sisters/Grandparent/Uncle/Aunts) | |
|
Duly notarized Affidavit of Kinship (1 original) narrating facts of being the nearest surviving relative of the deceased. |
Lawyer/ Notary Public |
| Valid Identity Document (ID) of the nearest of kin requesting the document complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original and 1 photocopy) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 5. Priority Clients | |
| 5.1 Senior Citizen requesting for the authentication his/her own birth document, spouse, parents and son/daughter | |
| Senior Citizen’s ID Card or any valid ID indicating his/her age complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) | Office of the Senior Citizens Affairs (OSCA) and/or local government units (LGUs) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 5.2 Physically Challenged Clients/PWDs requesting for the authentication of his/her own birth document, spouse, parents and son/daughter | |
| PWD ID Card complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) | National Council on Disability Affairs (NCDA) Office of the Mayor, Office of the Barangay, Department of Social Welfare and Development or other organization with Memorandum of Agreement with the Department of Health. |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 5.3 Pregnant Woman requesting for the authentication of her own birth document, spouse, parents and son/daughter | |
| Valid Identity Document (ID) of the pregnant woman complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by an official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e.,DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP,PNP) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| 5.4 Registered OFW | |
| Certification from DOLE or any other documents to prove as an OFW | DOLE |
| Valid Identity Document (ID) of the OFW complete with CLEAR PHOTO, FULL NAME IN PRINT, SIGNATURE and issued by the official authority (1 original) |
Government Agencies, Non-Government Organizations, Private entities, Schools/Colleges/Universities (i.e., DFA, LTO, PRC, IBP, GSIS, SSS, Philpost, Pag-IBIG, COMELEC, NBI, AFP, PNP, OWWA) |
| Official Receipt (OR) from Local Government Unit (LGU) for Add-on Fee as per Municipal/City Ordinance (if any) |
LGU Municipal/City Treasurer’s Office |
| Step | Applicant/Client/BREQS Partner | Service Provider/CRS-Legazpi Outlet |
Processing
Time (Under
Normal
Circumstances)
|
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Get an Application Form-Birth Certificate (White Form) and Queue Ticket Number (QTN) from the Information Marshal booth and fill-out the required information in PRINTED LETTERS. | Ensure that the necessary AF and QTN are made available at the Information Marshal booth. | 5 minutes | Information Marshall/ Security Guard | None | AF |
| 2 |
Submit the required documents to the Payment Window for completeness check. - Regular Clients (Windows 2 to 3) - Priority Clients (Window 1)
|
Screen the certified photocopy of the birth document issued by the LCRO, the completeness of the entries in the AF and other requirements. Encode the details of the request. Return the ID(s) and/or authorization letter/SPA to the requester as it will be presented and submitted to the Releasing Officer prior to the issuance of the document requested. |
10 minutes |
Collecting Officer, PSA Civil Registry System Outlet – Legazpi City
Team Leader, PSA Civil Registry System Outlet – Legazpi City |
None | |
| 3 |
Pay the corresponding fee for the request. Reminder: Check the details in the issued Official Receipt (OR). Make sure to count the change before leaving the counter. |
Accept the corresponding payment and generate an Official Receipt (OR). Indicate therein the date and estimated time of release. Forward the AF to the Request Service Officer (RSO) for verification from the Civil Registry System (CRS) Database. |
10 minutes |
Collecting Officer, PSA Civil Registry System Outlet– Legazpi City
Team Leader, PSA Civil Registry System Outlet – Legazpi City |
Total Fee Php 155.00 per copy Breakdown: Processing Fee: - Php 125.00 Documentary Stamp Tax - Php 30.00 |
|
| 4 | Proceed to the Releasing Area. |
Verify from the CRS database the request on the basis of details that has been written by the requester in the AF. As per business rule, RSO must conduct atleast four (4) unique queries from the CICA System. In the event that the document being requested for authentication is already available in the CRS database, the application is treated as copy issuance RSO print the result of verification in CRS Security Paper (SECPA). Control the printed document in SECPA using the QMS Releasing Manager application. Match and sort the printed document with the corresponding AF. In case, the document is not yet enrolled in the CRS database, RSO verify the specimen signature of the C/MCR (issuing officer) from the CICA System. If the signature matches, stamp the document for the approval/ Forward the document/ |
2 hours |
None |
Request Service Officer, PSA Civil Registry System Outlet– Legazpi City
Barcode Controller, PSA Civil Registry System Outlet – Legazpi City
Sorter/Matcher, PSA Civil Registry System Outlet – Legazpi City
Team Leader, PSA Civil Registry System Outlet – Legazpi City or Outlet Supervisor, PSA Civil Registry System Outlet – Legazpi City
|
|
| END OF TRANSACTION | ||||||
Schedule of Availability of Service:
Monday to Friday
8:00 AM - 5:00 PM
Who May Avail of the Service: Solemnizing Officers (SOs)
What are the Requirements:
1. Accomplished application form (SO Application Form Revised June 2016) in triplicate copies, subscribed and sworn to before a person authorized to administer oath with affixed documentary stamp.
2. Three copies of colored ID pictures (2x2) with white background taken not more than a month ago from the date of application.
Note: Pictures should not be computer generated to preserve its quality. In case the person is using glasses, it should be removed to have a clear image of the person. The back of the ID picture should contain the signature of the applicant;
3. A machine copy of appointment as priest, head, founder, bishop, pastor, and minister of the religion or religious sect;
4. Proper endorsement/designation/recommendation from the head of religion or religious sect to mention: the full name, nationality, complete address, location of the church, temple or mosque where the applicant regularly performs rites and indicate the extent of his territorial jurisdiction;
5. Certified True Copy of Certificate of Live Birth (If first timer applicant must present original COLB in security paper);
6. Alien Certificate of Registration (ACR) or Immigration Certificate of Registration (ICR) issued by the Commission on Immigration and Deportation (CID), in case the applicant is a citizen of a foreign country;
7. Certified True Copy of Certificate of Ordination issued by his/her respective church; and
| Step | Applicant/Client |
Service Provider/Regional Statistical Service Office (RSSO) /Provincial Statistical Office (PSO) |
Processing Time
(Under Normal Circumstances)
|
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 | The Solemnizing Officer (SO) goes to the SO Clerk of the Provincial Statistical Office (PSO) of PSA of his place of assignment to file the application for CRASM | PSO receives and screens the request/ application for CRASM; checks completeness of supporting documents | 15 minutes | PSO/ SO Clerk | SO Form 1 | |
| 2 | Pays to the Cashier/ Collecting Officer |
PSO evaluates the application form and supporting Documents PSO receives payment and issues OR and advises the SO for the date of release of the CRASM (7 days, processing) at the Regional Statistical Service Office (RSSO) *For newly created sect, may conduct field visit PSO endorses to the Regional Office for processing. |
5 minutes
7 days |
Chief Statistical Specialist of PSO PSO/ Cashier/ Collecting Officer
RD/SO Clerk |
P500.00
|
|
| 3 | If approved, the RD signs the CRASM and forwards the same to the PO for release | 5 days | Field Office to RD | |||
| 4 | Returns to the PO to claim CRASM | RSSO Releases CRASM to the SO | 1 day | PSO/ SO Clerk | ||
| ISSUANCE OF A CERTIFIED TRUE COPY OF CRASM AND OTHER CERTIFICATIONS | ||||||
| 1 |
The Solemnizing Officer (SO) goes to the provincial/ regional office of PSA-of his place of assignment to file the application/ request for a certified true copy of CRASM or other certifications relative to CRASM
*If SO authorizes to get Certified Copy of his/her CRASM, the following are required: a. Authorization Letter from the SO b. Valid ID of authorizing SO c. Valid ID of authorized representative |
RSSO receives the request/ application for a certified true copy of CRASM and verifies records/file; |
5 minutes | RSSO/ SO Clerk | Request Form | |
| 2 | Pays to the Cashier/ Collecting Officer | RSSO receives payment and issues OR |
5 minutes |
RSSO/ Cashier/ Collecting Officer | P100.00 | |
| 3 | Receives requested certifications | Releases certified true copy of CRASM or other certifications to the SO | 2 minutes | RSSO/ SO Clerk | ||
| END OF TRANSACTION | ||||||
| Step | Applicant/Client |
Service Provider |
Processing Time (Under Normal Circumstances) |
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 |
Logs on to the visitor's logbook and raise concerns/ queries on Civil Registration matters at the CARE Officer window or Public Assistance and Complaint Desk (PACD) |
Attends to the queries of the client |
Variable Note: 3 days for simple transactions 7 days for complex transactions 20 days for highly technical transactions |
RD/ PSO/ Regional and Provincial Staff/ Outlet Manager/ Outlet Supervisor |
None | |
| END OF TRANSACTION | ||||||
For RA 9048
1. Approved petition for Correction of Clerical Error or Change of First Name with C/MCR decision
2. Certificate of Finality
3. Action Taken by the Civil Registrar General (CRG)
4. Annotated Certificate of Live Birth/ Certificate of Marriage/ Certificate of Death
5. Un-Annotated Certificate of Live Birth/ Certificate of Marriage/ Certificate of Death
For RA 10172
1. Approved petition for Correction of Sex/ Month or Day of birth with C/MCR/ Consul General decision
2. Certificate of Finality
3. Action Taken by the Civil Registrar General (CRG)
4. Annotated Certificate of Live Birth
5. Un-Annotated Certificate of Live Birth
For Supplemental Report
1. Affidavit of Supplemental Report with the affixed registry number of the affected document
2. Certified Copy of the Certificate of Live Birth/ Certificate of Marriage/Certificate of Death bearing the effects of the supplemental report (with) remarks "with supplemental report"
3. Certified Copy of the Certificate of Live Birth/ Certificate of Marriage/ Certificate of Death with omitted entry/ entries
4. Certificate of Marriage of parents of the document owner, if the entry to be supplied is the date and place of marriage of parents in the affected Certificate of Live Birth
5. If more than two entries to be supplemented, approved letter from NSCRG.
How to Avail of the Service:
| Step | Applicant/Client |
Service Provider |
Processing Time (Under Normal Circumstances) |
Person in
Charge
|
Fees | Form |
|---|---|---|---|---|---|---|
| 1 |
Submit monthly report of annotated civil registry documents from PSO (RA 9048 / RA 10172 / Supplemental Report) |
Receive monthly report of annotated civil registry documents from PSO (RA 9048 / RA 10172 / Supplemental Report)
|
5 minutes |
CRASD Staff |
None |
Monthly Report |
| 2 | *Compliance to finding/s, if there is any |
Check completeness of submitted documents vs transmittal and sort document type and Provide Feedback as to the completeness of submitted documents to the concerned PSO. *If submitted report has/have finding/s, provide Feedback as to the completeness of submitted documents to the concerned PSO. |
30 minutes to1 hour |
Screener | ||
| 3 |
Attach checklist and check the completeness of the requirements based on the listing. Accomplished the checklist and write therein the observations. |
5 minutes |
Screener |
Screener |
||
| 4 |
Create transaction using CICA-TCTS as “Probono” and prepares the transmittal lists indicating the transaction number, name of document owner/groom/deceased, type of document for annotation, and remarks. |
5 minutes |
Assistant TL / TL (Unysis) | Transmittal | ||
| 5 |
Verify/validate the authenticity of the specimen signature and conducts initial screening of the documents and accomplish the evaluation form attached herein. Provide feedback in the evaluation form and transmit to annotator for further CICA verification. |
5 minutes | Assistant TL / TL (Unysis) | |||
| 6 | *Compliance to finding/s, if there is any |
APPROVER approves the annotation and prints the annotated document and Top Sheet Provide feedback to the concerned Local Civil Registrar / Client (if with finding/s) |
10 to 30 minutes | Approver |
Annotated CR document (final) |
|
| 7 | *Compliance to finding/s, if there is any |
APPROVER approves the annotation and prints the annotated document and Top Sheet Provide feedback to the concerned Local Civil Registrar / Client (if with finding/s) |
10 to 30 minutes | Approver |
Annotated CR document (final) |
|
| 8 |
Control out the request as “Positive”. Note: Annotated document is already available for COPY ISSUANCE in the Regional Serbilis Outlet upon approval of the document and will be available in all outlets after 7 days. |
5 minutes | ||||
| END OF TRANSACTION | ||||||
Note: Processes and Requirements for the Philippine Identification System are still being finalized by PhilSys Registry Office (PRO)
Other Information
A. Basic Requirements and Important Reminders for the issuance of Civil Registry Documents/Certifications from the PSA including Authentication
1. Presentation of a valid Identification (ID) Card of the document owner.
2. If the requesting party is a duly authorized representative, the original copy of the Authorization Letter or Special Power of Attorney (SPA) must be presented together with a valid ID of the document owner. The duly authorized representative should also show his/her valid ID and must provide the PSA with photocopies of all the IDs presented for its file.
a. The Authorization Letter/SPA issued to a representative shall specifically state that its purpose is to secure civil registry documents from PSA. Thus, the general statement as to the purpose is not acceptable
b. The Authorization Letter/SPA should also indicate the type of document to be requested, the number of copies and the specific details of the document to be requested. This means that the facts of birth for Birth Certificate; details of marriage for Marriage Certificate; and details of death for Death Certificate should be included in the Authorization Letter/SPA.
c. The Authorization Letter can be hand-written or typed in a clean sheet of paper and should bear the fresh signature of the document owner. On the one hand, SPA should be notarized and its purpose should have not yet been served or has not yet reached its expiry pursuant to the Article 1919 of the Civil Code of the Philippines.
d. For special cases, captured/scanned image of the actual Authorization Letter/SPA from the document owner with signature that matches the accompanying valid ID is acceptable. However, Authorization Letter from the document owner sent through e-mail and other instant messaging applications is NOT acceptable as it does not bear the signature of the document owner.
On the other hand, in cases where an Authorization Letter/SPA executed by the document owner has multi-purposes, the same can be accepted provided that the intent to secure the CRD/certificate from PSA is specifically indicated.
For authorization received from abroad, the document owner should provide a copy of the passport as the valid ID. They may email their signed authorization and passport with signature at psarsso5@gmail.com or psa5crasd@gmail.com.
e. The original copy of the Authorization Letter/SPA presented by the requesting party for the copy issuance of CRDs/certifications including authentication must be surrendered by the requester to the Releasing Officer as it has already served its purpose.
For multi-purpose SPA, the Releasing Officer will sign on the purpose of request of documents from PSA to emphasize that it has already been served. The original copy will be returned to the requester and a copy will be submitted to the Releasing Officer.
f. The Releasing Officer should maintain a file of Authorization Letters/SPAs and photocopies of ID for ready reference in the future.
B. Who may be allowed to Request for the Copy Issuance of Civil Registry Documents/Certifications from the PSA other than the Document Owner (OCRG MC 2019-15)
1. A spouse, whose name is indicated in his/her marriage document with his/her partner, can request for the CRDs of his/her wife/husband and their children provided he/she can present a valid ID.
2. The parents of the document owner can request the copy issuance of CRDs of their children provided their name is indicated in the latter's birth document, either as a father or mother and can present a valid ID.
3. A child, of legal age, can request for the birth and death documents of his/her parent provided that he/she has sufficient documentation to support this case. However, a child can only request for the marriage documents of his/her own parents as indicated in his/her own birth certificate.
4. A guardian appointed by the court or the person exercising substitute parental authority pursuant to Article 216 of the Family Code of the Philippines may request for the copy issuance of a CRD of a minor provided he/she can present an Affidavit of Guardianship.
5. Request for the copy issuance of documents from institutions legally in-charge of a minor can ONLY be processed when the Regional Director of the Department of Social Welfare and Development (DSWD) has issued an authorization to the concerned Child Caring Agency (CCA) provided authorization letter will be issued on a per child basis.
6. The court or proper public official whenever absolutely necessary in administrative, judicial or other official proceedings to determine the identity of the person. Provided that there must be a duly issued subpoena duces tecum and ad testificandum for the production of the civil registry document.
7. Request from other government agencies pursuant to their mandate provided that the requesting government agency executed Data Sharing Agreement with PSA in accordance with NPC Circular 16-02.
8. Request for copy issuance/authentication of CRDs/certifications by the nearest of kin of a deceased person may ONLY be accepted provided that the requesting party execute a duly notarized Affidavit of Kinship stating herein he/she is the closest surviving relative.
For Priority Lane of Senior Citizens, PWD, Pregnant Women and OFWs:
1. Senior Citizens - must present valid ID card issued by the Office of Senior Citizens Affairs (OSCA) or any ID that may establish his/her age.
2. Persons with Disability (PWDs) - valid ID issued by the National Council on Disability Affairs (NCDA), or its regional counterpart, Office of the Mayor/Barangay Captain or DSWD.
3. Pregnant Women - any valid ID, or baby’s book/medical certificate, if not yet obvious.
4. Overseas Filipino Workers (OFW) and their Immediate Family - valid ID issued by the Overseas Workers Welfare Administration (OWWA), or passport indicating that the OFW has to return abroad and with existing contract.
5. Please take note, that senior citizens, PWDs, pregnant women, OFWs, may ONLY request birth, marriage, death, CeNoMar, Advisory on Marriage, including Authentication at any PSA Serbilis Outlets nationwide for the following: (a) his/her own document/s (b) his/her own parents (c) his/her own legal spouse and (d) his/her direct descendants.
6. Priority lane is for payment only, releasing of document/s depends on the bulk of request and downloading of images.
In case of death or incapacity of the parent of his/her grandchildren, the senior citizens, PWDs and pregnant women may be allowed to request for copy issuance/authentication of their civil registry documents provided he/she can present an Affidavit of Guardianship.
Affidavit of Guardianship is a duly notarized written sworn statement of facts voluntary made by the person stating that he/she is the duly appointed guardian of a minor child.
Affidavit of Kinship is a duly notarized written sworn statement of facts voluntary made by the person stating that he/she is the nearest surviving kin of the document owner.
Child-Caring Agency is duly licensed and accredited agency by the Department of Social Welfare and Development (DSWD) that provides twenty-four (24)-hour residential care services for abandoned, orphaned, neglected, or voluntary committed children.
Direct descendant is defined as the child of the document owner as per Article 965 of the Civil Code of the Philippines.
Document owner refers to the individual whose legal identity, facts and acts concerning his/her civil status from birth to death including all the changes that takes place in his lifetime a recorded in the CRD or written in the certification.
Duly authorized representative is the individual willfully designated by the document owner in writing to request for the copy issuance of his/her CRD/Certification from the PSA.
Guardian is the legally appointed person to take charge of a minor. However, pursuant to Article 216 of the Family Code of the Philippines, "In default of parents or a judicially appointed guardian, the following person shall exercise substitute parental authority over the child in the order indicated:
(1) The surviving grandparent;
(2) The older brother or sister, over twenty-one years of age, unless unfit or disqualified;
(3) The child's actual custodian, over twenty-one years of age, unless unfit or disqualified."
Nearest of kin is the closest surviving relative of the document owner. For the purpose of standard identification of the nearest of kin, the PSA adopts the definition from the R public Act No. 9994 known as "Expanded Senior Citizens Act of 201O" and enumerated in the manner of succession as follows: legal spouse, children, parents, siblings, grandparents, uncles and aunts.
Special Power of Attorney (SPA) is a written sworn statement of facts voluntary made the grant the attorney in fact the authority to act in behalf of the principal under certain, specified task.
Parent is the biological or legal mother or father of the document owner as indicated in her Certificate of Live Birth/Amended birth certificate of an adopted child.
Spouse is the legal partner of the document owner (can be the husband or the wife) contracted through a marriage.
Valid ID is any acceptable proof of a person's identity issued by an official authority.
